FAQ

How long does shipping take?

Our shipping times vary depending on your location and the shipping option you choose at checkout. Typically, standard shipping within the EU takes 3-7 business days, while international orders may take 7-14 business days. For faster delivery, we offer expedited shipping options at an additional cost.
What is your return policy?

We offer a 14-day return policy for unworn, undamaged items with tags attached. If you wish to return or exchange an item, please contact our customer support team within 14 days of receiving your order. We’ll guide you through the process to ensure a smooth return experience.
How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link to monitor its progress. You can also track your order through your UUZZBRAND account under "Order History." If you have any issues with tracking, feel free to reach out to our support team for assistance.
What if I receive a damaged or incorrect item?

We strive for quality, but if you receive a damaged or incorrect item, please contact us immediately. Send us a photo and description of the issue within 48 hours of receiving your order. We’ll arrange for a replacement or guide you through the return process to ensure you get the correct item in perfect condition.